Returns and Exchange

30-days Return Policy

 

Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the best decision in purchasing fine jewelry. If for any reason you are not satisfied, you can return your item* WITHOUT custom engraving in its original condition within 30 days of the order date for a refund or an exchange.

 

Note: Omar’s Jewelers is not responsible for any returns lost in transit.

 

Sizing fees and shipping fees are non-refundable.

 

Online Price, including sizing fees, might be different than Retail Store*.

 

You are responsible for any shipping and handling charges incurred.

 

NOTE: Unless it is a manufacturer's defect, you are responsible for the shipping cost of returning the item back to us.

 

*Customized jewelry pieces are non-returnable. You may exchange these item for another size or send it in for repairs if the item has a manufacturer's defect. Exchanges must be done within 30 days of the date of shipment.

 

Non-returnable customized jewelry pieces include:

Build your own Diamond Solitaires

Build your own Eternity Bands

Build your own Anniversary Bands

Build your own Three Stone Rings

Build your own Diamond Stud Earrings

Build your own Men's Diamond Bands

Build your own Diamond Bracelets

Build your own Gemstone Jewelry

 

 

Our return process

 

Once we receive your returned item it will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Omar's Jewelers), or damaged in any way cannot be accepted for return. Returns with no Omar's Jewelers RMA (return merchandise authorization), and packages that are improperly packaged or uninsured will be refused receipt.

 

When your returned item is accepted, your refund or new item will be processed in just a few business days.

How to return an item

 

Getting Your Return Merchandise Authorization Number: Please e-mail Omar@Omarsjewelers.com and you will be given a RMA# and also an e-mail form will be sent to you. This RMA# will be printed on the form. Print out this e-mail and include it in the box you are returning. The e-mail will also include the address to return your item.

Packaging Your Return: Include all original packaging. For security reasons, do not write Omar’s Jewelers anywhere on the outside of the box.

Insuring Your Package. Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt and tracking number for confirmation that your shipment has reached our returns department. Please keep in mind that FedEx® and UPS® will not insure merchandise over $500.

 

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at Omar@omarsjewelers.com

Please note: Omar's Jewelers is not be responsible for loss or damage of return shipments.